GETTING TO KNOW US
Customer Operations Manager
Christine joined the company in 2010 as a Customer Operations Manager (COM) in the Newport Beach fab in the Customer Solutions group. Previously, from 2000-2005, she worked for Conexant, the company from which Jazz Semiconductor spun off in 2002.
Q. Please tell us about your position, focus areas, etc.
A. As a COM, I am one of the primary points of contact for our customers with regard to their orders, backlog, logistics and any other issues pertaining to order fulfillment. My job is to support customers with the highest quality of customer service.
Q: What do you enjoy about your position and what challenges you?
A: I am extremely fortunate to work with a wonderful group of people whom I respect personally and professionally, and I enjoy the interaction with my coworkers and customers.
Even though my position can be busy and challenging at times, knowing that you come to work each day supported by a strong team and good friends makes it so much easier. In this position, one must be meticulous to detail, constantly multi-tasking, and always be several steps ahead of where you are at the moment. But, I’ve found that there is a tremendous amount of satisfaction found in rising to these challenges and doing my job well.
Q: What is your focus this year from a business standpoint?
A: My primary focus this year is to maintain high customer satisfaction especially as the business and customer base continue to grow.
Q: What are some of your hobbies?
A: I enjoy kayaking, skiing, camping, hiking and riding on the back of my husband’s motorcycle. I am also working on finishing my Private Pilot’s License. Additionally, I volunteer with the Pacific Marine Mammal Center (an organization that rehabilitates sick/injured seals and sea lions and returns them to the wild) and the DreamCatchers (a philanthropic organization).
Q: What is your favorite travel destination?
A: Having lived in Japan for a number of years, it is one of my favorite places to visit and I’ll jump at any opportunity to go back. I also love spending time in the California Eastern Sierra Mountains and the Pacific Northwest.